“The Voice of the Customer” Forum – Service Day in Pamplona 2026

At the Nordex Group, we often speak about being customer-centric – but it’s not defined by what we say. It’s defined by how we listen, learn, and act. That mindset was at the core of this year’s Service Day in Pamplona, where colleagues from across our global service organization, collectively supporting more than 60 GW of installed capacity worldwide, came together to reflect on our approach.
A key highlight: our “Voice of the Customer” forum. Moderated by Jesus Alvarez (Nordex Group), industry leaders Jose Alba (Enel Green Power), Juan Otazu (Acciona Energía), Luis Pertierra (Naturgy) and Alfonso Garcia (RWE) shared candid perspectives on what customers truly value, where #TeamNordex is strong, where we can improve, and how we can deliver greater impact in an increasingly complex energy landscape.
Key takeaway: customers are looking for partners – not suppliers. They value collaboration, transparency, and the ability to adapt together. Real improvement begins when organizations are willing to hear perspectives that challenge their assumptions.
As the renewable sector continues to evolve, success will depend on how deeply we understand our customers – and how consistently we turn their feedback into action.
A big thank you to all participants for their trust and openness. Your insights directly shape how we deliver value and help drive the energy transition forward.