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The company has set itself the goal of further optimis-

ing its processes and increasing the focus on digitalisa-

tion, even more so than before. For some time now, the

Digital & Data Analytics department within Service has

been breaking new technological ground and creating

advantages for customers. However, in general terms,

the goals remain unchanged: reduction of turbine down-

times, improvement of plant reliability and increased

efficiency. In short – secure yields for the operator.

The initiative aims to generate a comprehensive

360-degree view of the fleet, which currently stands

at more than 6,800 turbines worldwide, with a rated

output of more than 16 gigawatts (GW) for the Group’s

customers. For this purpose, the company is looking

at it from three perspectives: Remote Service, Field

Service and Information Service. Christian Busdiecker

provides details in an interview.

Christian, after optimising the processes within

Remote Service, what improvements can be

seen, and can you describe this using a “real-life”

example?

With our new Control Centre System we can now

automate many frequently recurring manual activities.

The system itself also learns and recommends

measures that it has learnt from past operating

procedures. This ensures we can significantly shorten

response times.

In the past, you have also used components

that were already equipped with a condition

monitoring system (CMS).What is changing as

a result of digitalisation?

For us as manufacturers, data analysis has become

one of our core competencies; it is important to link

available information. With our “Predict to Prevent”

programme, we analyse which components could fail

in the future. The programme delivers intelligent so-

lutions using modern machine-learning models and

artificial intelligence based on SCADA and vibration

data. These solutions monitor the condition and sta-

tus of components, sending warnings whenever an

anomaly is detected. Due to early recognition and

intervention, we can reduce downtimes as well as

repair costs. The process of notifying the technicians

is fully integrated into the IT tools which were intro-

duced as part of the digitalisation programme at the

Nordex Group. This enables us to offer our premium

customers the greatest possible benefit.

In Service the future

is digital

Christian Busdiecker,

Head of Service

Europe, Nordex Group

For a long time, better service for wind turbines was synonymous with higher

benefits, but also rising costs. Often enough, this was a zero sum game but this

logic is now beginning to break down. “In a highly competitive environment, we

are continuously working to improve the availability of our turbines and the access

to information for our customers, as well as increasing our efficiency. Intelligent

solutions in the area of digital systems contribute significantly here,” summarises

Christian Busdiecker, Head of Service Europe for the Nordex Group.

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  INSIDE SERVICE