{"id":43290,"date":"2026-06-18T13:00:00","date_gmt":"2026-06-18T13:00:00","guid":{"rendered":"https:\/\/www.nordex-online.com\/fr\/?p=43290"},"modified":"2026-06-19T09:52:56","modified_gmt":"2026-06-19T09:52:56","slug":"the-voice-of-the-customer-forum-journee-du-service-a-pampelune-2026","status":"publish","type":"post","link":"https:\/\/www.nordex-online.com\/fr\/2026\/06\/the-voice-of-the-customer-forum-journee-du-service-a-pampelune-2026\/","title":{"rendered":"\u00ab\u202fThe Voice of the Customer\u202f\u00bb Forum \u2013 Journ\u00e9e du Service \u00e0 Pampelune 2026"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Au sein du Nordex Group, nous parlons souvent d\u2019orientation client \u2013 mais elle ne se d\u00e9finit pas par ce que nous disons. Elle se d\u00e9finit par la mani\u00e8re dont nous \u00e9coutons, apprenons et agissons. Cet \u00e9tat d\u2019esprit \u00e9tait au c\u0153ur de la Journ\u00e9e du Service de cette ann\u00e9e \u00e0 Pampelune, o\u00f9 des coll\u00e8gues de l\u2019ensemble de notre organisation mondiale de service, soutenant collectivement plus de 60\u202fGW de capacit\u00e9 install\u00e9e dans le monde, se sont r\u00e9unis pour r\u00e9fl\u00e9chir \u00e0 notre approche.<br>Point fort : notre forum \u00ab\u202fVoice of the Customer\u202f\u00bb. Anim\u00e9 par Jesus Alvarez (Nordex Group), des leaders du secteur \u2013 Jose Alba (Enel Green Power), Juan Otazu (Acciona Energ\u00eda), Luis Pertierra (Naturgy) et Alfonso Garcia (RWE) \u2013 ont partag\u00e9 des perspectives franches sur ce que les clients appr\u00e9cient r\u00e9ellement, sur les points forts de #TeamNordex, sur les axes d\u2019am\u00e9lioration et sur la mani\u00e8re de g\u00e9n\u00e9rer davantage d\u2019impact dans un paysage \u00e9nerg\u00e9tique de plus en plus complexe.<br>Conclusion cl\u00e9 : les clients recherchent des partenaires \u2013 et non des fournisseurs. Ils valorisent la collaboration, la transparence et la capacit\u00e9 \u00e0 s\u2019adapter ensemble. Les v\u00e9ritables progr\u00e8s commencent lorsque les organisations sont dispos\u00e9es \u00e0 entendre des points de vue qui remettent en cause leurs hypoth\u00e8ses.<br>Alors que le secteur des \u00e9nergies renouvelables continue d\u2019\u00e9voluer, le succ\u00e8s d\u00e9pendra de la profondeur de notre compr\u00e9hension des clients \u2013 et de notre capacit\u00e9 \u00e0 transformer syst\u00e9matiquement leurs retours en actions.<br>Un grand merci \u00e0 tous les participants pour leur confiance et leur ouverture. Vos contributions fa\u00e7onnent directement la mani\u00e8re dont nous cr\u00e9ons de la valeur et contribuent \u00e0 faire avancer la transition \u00e9nerg\u00e9tique.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"726\" src=\"https:\/\/www.nordex-online.com\/wp-content\/uploads\/sites\/6\/2026\/06\/Picture-Global-Service-Day-1024x726.png\" alt=\"\" class=\"wp-image-43291\" srcset=\"https:\/\/www.nordex-online.com\/wp-content\/uploads\/sites\/6\/2026\/06\/Picture-Global-Service-Day-1024x726.png 1024w, https:\/\/www.nordex-online.com\/wp-content\/uploads\/sites\/6\/2026\/06\/Picture-Global-Service-Day-300x213.png 300w, https:\/\/www.nordex-online.com\/wp-content\/uploads\/sites\/6\/2026\/06\/Picture-Global-Service-Day-768x544.png 768w, https:\/\/www.nordex-online.com\/wp-content\/uploads\/sites\/6\/2026\/06\/Picture-Global-Service-Day.png 1490w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">De gauche \u00e0 droite : Jesus Alvarez (Nordex Group (mod\u00e9rateur)), Jose Alba (Enel Green Power), Juan Otazu (Acciona Energ\u00eda), Luis Pertierra (Naturgy), Alfonso Garcia (RWE)<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Au sein du Nordex Group, nous parlons souvent d\u2019orientation client \u2013 mais elle ne se d\u00e9finit pas par ce que nous disons. Elle se d\u00e9finit par la mani\u00e8re dont nous \u00e9coutons, apprenons et agissons. Cet \u00e9tat d\u2019esprit \u00e9tait au c\u0153ur de la Journ\u00e9e du Service de cette ann\u00e9e \u00e0 Pampelune, o\u00f9 des coll\u00e8gues de l\u2019ensemble [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":43291,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"categories":[905],"tags":[],"class_list":["post-43290","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u00ab\u202fThe Voice of the Customer\u202f\u00bb Forum \u2013 Journ\u00e9e du Service \u00e0 Pampelune 2026 - Nordex SE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nordex-online.com\/fr\/2026\/06\/the-voice-of-the-customer-forum-journee-du-service-a-pampelune-2026\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00ab\u202fThe Voice of the Customer\u202f\u00bb Forum \u2013 Journ\u00e9e du Service \u00e0 Pampelune 2026\" \/>\n<meta property=\"og:description\" content=\"Au sein du Nordex Group, nous parlons souvent d\u2019orientation client \u2013 mais elle ne se d\u00e9finit pas par ce que nous disons. Elle se d\u00e9finit par la mani\u00e8re dont nous \u00e9coutons, apprenons et agissons. 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