Regular inspection and maintenance

It goes without saying that regular maintenance is part of our service packages.

 

Fault repair

The repair of faults at short notice by our local service engineers. Our service engineers are always stationed in the vicinity of the wind turbine.

 

24-hour remote monitoring and remote service for all turbines

24 hours, round the clock, your turbines are monitored by our remote control system, malfunctions repaired via teleservice or, if necessary, service engineers are sent to repair faults in the system.

 

Stocking and supply of spare parts

In our central service depot in Rostock and in our service vehicles we keep a constant supply of all spare parts in stock.

 

Emergency service

We can also be reached round the clock on weekends and public holidays as well as during the night.

 

Customer advice and customer service

Our service assistants are there to provide advice and practical assistance by telephone at any time.

 

Training for customers and operators

We shall be pleased to welcome you to our Service Academy should you wish to attend our training courses.

 

Swift and secure supplies of replacement parts

Nordex has service points at locations in the immediate vicinity of Nordex wind farms, holding supplies of frequently used spares and consumables for its turbines. At the central service depot in Rostcok Nordx stores turbine components including large-scale items The sites are electronically linked to the central depot and the field service teams via an information system. This ensures that movements of outgoing goods are automatically registered and reorders triggered to ensure that supplies of the replacement parts required on a regular basis are always in stock at the service points. The advantage of this is that repairs can be completed swiftly as the parts required are always available in the quantity and quality required.

In this way, we are able to replace the defective part within 24 hours of completion of the error analysis so that the turbine can be returned to productive operation again swiftly.

All Nordex customers, regardless of the contractual arrangements, benefit from swift delivery of replacements. Larger inventories of replacement parts are in stock at service points at particularly demanding wind farm locations where standard parts are subject to greater wear.

 

Central spare parts depot

Our central Nordex spare parts depot is located at our European production site in Rostock. The depot supplies all service bases around the world with the necessary parts. Materials for all system generations and types are stocked there. The central depot operates on a 365-day basis. Parts in stock ordered before five in the afternoon are dispatched on the same day. The parts are then delivered within Germany by nine on the next morning and in Europe within 24 hours depending on the destination.

 

Turbine Management 

We also offer our customers the turbine management for wind farms. Thanks to our full access to the operational data of the Nordex wind turbines, something which external operators do not have, we are able to offer our customers unique economic benefits. They benefit from the short information paths within the company on the one hand and our ability to access all of the crucial databases held by Nordex on the other.

Our activities concentrate on monitoring, supervising, implementing, documenting and analyzing. This applies not only to the turbines themselves but also the entire wind farm infrastructure. We monitor the state of the turbines, the substation and the wind farm infrastructure. We analyze errors, evaluate operating data, oversee the performance of maintenance and repair work and check the plausibility of the service reports.